The methods and instruments we have collated help in the orientation, analysis and development of service delivery systems. All methods are being applied in practice but should, of course, be adapted to user situations. We endeavour to keep the page up to date all the time to serve you with the newest methods and instruments available.

• Actor/Function Grid
  Clarification of roles and functions of various service providers in the public and/or private sectors.
  en-actor-function-grid-2001.pdf, 0.03 MB (English)
• Defining the role of the State in public service provision
  Identification of the role of the state in specific service provision areas. Checklist for inventorising the public sector as well as approaches to improvement and delivery of public services.
  en-checklist-role-of-state-2001.pdf, 0.05 MB (English)
• Service Interaction Analysis (SIA)
  Clarification of service delivery interactions and problem analysis of complex service delivery networks.
  en-tool-service-interaction-analysis-2001.pdf, 0.03 MB (English)
• Power and Interest Analysis (PIA)
  Analysis of institutional arrangements in relation to distribution of power and interests, e.g. to determine the chances of achieving goals.
  en-power-interest-analysis-2001.pdf, 0.03 MB (English)
• Analysis of service organisations
  Analysis of service organisations, with special attention given to the management of organisations in the service delivery sector.
  en-analysis-service-organizations-2001.pdf, 0.03 MB (English)
• Systemic Integration Management (SIM)
  Holistic system development and implementation, with
  the dimensions of the actors, communication, culture and vision.
  en-systemic-integration-management-2005.pdf, 0.13 MB (English)
• Assessing the costs and benefits of transforming advisory service delivery
  Analytical tool to facilitate decision making in the reform/ re-orientation of extension and advisory services. Yields economic parameters concerning economy of service provision by different actors, investments to be undertaken, arrangements for cost sharing, determining models of cost recovery, defining the appropriate role for the government actors in service delivery.
  Tool-Costs-Extension-e2006.pdf, 0.09 MB (English)
• Manual: Rural Training Networks
  This publication is available in form of a  manual providing systems on non-formal, vocational training as well as a general training to reinforce organisational and self-management capacities and shows ways how to gain access to information.
  en-Rural_Training_Networks-Manual-2004.pdf, 4.25 MB (English)
  fr-Reseaux_de_Formation_Rural-2003.pdf, 5.96 MB (French)
• Benchmarking in Service Provision
  Identification of deficits in the quality of service delivery and possible solutions by comparison with other organisations or enterprises.
  en-benchmarking-2001.pdf, 0.02 MB (English)
• Governance Mechanisms in Service Provision
  Analysis of the institutional arrangements of service providers.
  en-governance-mechanisms-2001.pdf, 0.03 MB (English)
• Design and Evaluation of Competitive Agricultural Technology
  Analysis of the components of Competitive Agricultural Technology Funds (CATF) for definition of targets.
  en-tool-competitive-agricultural-technology-fund-2001.pdf, 0.04 MB (English)
• Rapid Result Approach
  Help for people in leadership positions to head and motivate teams. Achievement of the aim is constantly accompanied by a learning process. 
  en-tool-rapid-result-2005.pdf, 0.10 MB (English)
• Szenario Technique
  Strategic planning by scenario development.
  en-tool-szenariotechnique-2005.pdf, 0.06 MB (English)
• Decentralization Toolkit
  Determining the degree of decentralisation of finance, political and administration relations and their effects on macroeconomic stability.
  en-decentralization-toolkit-2001.pdf, 0.06 MB (English)
• Characteristics of customer-driven organisations (self-test)
  Self-evaluation of client orientation in the context of change processes in organisations and societies.
  en-customer-driven-organizations.pdf, 0.03 MB (English)
• Determining Training Requirements for Upgrading Production Chains
  Systematic, fast and efficient determination of the abilities and knowledge of farmers, processors and advisers as the foundation for training modules in the areas of Good Agricultural Practices and Good Processing Practices.
  en-training-requirements-2001.pdf, 0.13 MB (English)
• Charging Users for Public Service Provision
  Checklist for identifying the 11 key areas for delivering services. These should be considered before a payment system is introduced.
  en-charging-users-2001.pdf, 0.03 MB (English)
• Competitive Grant Programmes (CGP) in Agricultural Research
  Orientation framework for planning and implementing competitive funds in the public and private research sectors.
  en-tool-competitive-grant-programs.pdf, 0.04 MB (English)